Hotel Rules and Management Policies
In Order to make your stay as pleasant as possible, the Hotel Management requests your co-operation in observing the following as an agreement between the Guest and
RAK ELEGANT HOTEL under which rooms are permitted to be used by the guest(s):
OUR FRONT DESK AT RAK ELEGANT HOTEL PATONG 24 HRS
Check-in 14:00 hours/Check-out12:00 hours
A hotel day starts at 2:00 p.m. on the day of arrival and ends at 12:00 a.m. of the following day.
Failure to check out by 12:00 p.m. will result in an additional fee for extending a hotel day.
A charge for the extension until 4:00 p.m. amounts to A HALF DAY RATE after 4:00 p.m. the hotel will charge for an additional hotel day.
check-in and check-out policy, subject to availability, applies
Rates Policy
The tariff includes lodging, breakfast and guest insurance. The tariff is exclusive of tourist tax. Additional meals, amenities and services are available at extra cost. To upgrade your room amenities and services, please contact the Front Desk. Guest registration forms must be signed on arrivals. An additional fee shall apply should a rollaway bed be required.
Complimentary Daily
Welcome Drink upon Check-In,2 Glass bottles/day tea, coffee, sugar
An additional fee shall apply for over daily limit.
Breakfast Pricing
Buffet breakfast at Restaurant Rak to Eat is included in the room rate with breakfast.
Otherwise, will be additional charge 350THB/Person
Breakfast & Room Service
Buffet breakfast: from 07:00 till 10:30 hours
Room Service: 10.30 – 22.00 hours
Meals and beverages served in rooms will be charged according to the Room service price list provided in rooms.
Housekeeping Services
Room cleaning shall be performed from 08:00 - 16:00 hours. If the Guest requires a specific time for room cleaning, please make arrangements at the Front Desk.
Child Policy
A maximum of two children under the age of 7 years old are allowed to share the room without additional charges using existing bedding (in selected rooms).
Infant Bed/Baby Cot
Complimentary upon request (subject to availability).
Pet Policy
Pet not allow inside property
Airport Shuttle
Please contact the Front Desk to arrange for airport shuttle service, airport pick-up or limousine service at special rates.
Parking
Parking available upon request.
Payment Types
Rak Elegant Hotel Patong accepts Cash and Card Payment as Visa, Master, American Express are subject to 3% surcharge
As well as Apple Pay, PayPal as an online payment method.
Please present the same credit card used to guarantee your booking when checking-in or making payment at Rak Elegant Hotel Patong.
Accessibility
Smoking Rooms
All rooms are non-smoking in Rak Elegant Hotel Patong. Smoking is strictly in designated non-smoking areas.
SMOKING PENALTY 5,000 THB. In order to ensure the health and safety all guests, smoking in designated
Non-smoking areas will result in fine and possible eviction as per the hotels. Schedule of charges laid out in
the hotel’s policy. Rak Elegant Hotel Patong has a no-smoking policy within its public areas, rooms and suites.
Deposit Policy
A damage deposit of 1,000 THB is required on arrival. This will be collected as a cash payment.
You should be reimbursed on check-out.
Cancellation/No-Show
Please refer to our Reservation/Deposit/Cancellation/No-Show Policy at www.rakeleganthotel.com
Hotel Rules and Management Policies
In Order to make your stay as pleasant as possible, the Hotel Management requests your co-operation in observing the following as an agreement between the Guest and RAK ELEGANT HOTEL PATONG under which rooms are permitted to be used by the guest(s):
1. Tariff
The room rate includes lodging, breakfast and guest insurance and is exclusive of tourist tax. Additional meals, amenities and services are available at extra cost. To upgrade your room amenities and services, please contact the Front Desk. An additional fee shall apply should an extra bed be required.
2. Settlement of Bills
All bills must be signed personally for services rendered. Bills shall be settled at check-out or can be settled on presentation.
3. Company's Lien on Guest's Luggage and Belongings
In the case of default in payment of dues by a guest, RAK ELEGANT HOTEL PATONG shall have a lien on their luggage and belongings, and be entitled to detain the same and to sell such property at any time without reference to the Guest. The net sale proceeds will be appropriate towards the amount due by the Guest without prejudice to RAK ELEGANT Hotel's rights to adopt such further recovery proceedings as may be required.
4. Check-in
Check-in time is 14:00 hours onward hours. Rooms not occupied by 06:00 hours will be seen as No-Show. Guest registration forms must be signed on arrivals. Please present your ID card or Passport upon Check-in. By Law visitors must present personal documents for hotel records. These documents will be scanned and returned. Upon arrival, all guests must provide a guarantee of payment for his/her stay at the Front Desk.
5. Personal Data Use
The Guest agrees and consents that RAK ELEGANT Hotel may process (photocopy/scan) his/her personal documents in order to register him/her as a guest of the Hotel. The Guest may, at his/her own discretion, decide to register through fingerprint in which case he/she additionally agrees to the process of such data accordingly.
6. Departure
Check out time is 12:00 hours. Please inform the Front Desk if you wish to retain your room beyond this time. Extension will be given depending on availability. If the room is available, normal tariff will be charged. On failure of the Guest to vacate the room on expiry, the Hotel Management shall have the right to remove the Guest and his/her belongings from the room occupied by the Guest.
7. Day Use
Day use of rooms is between 10:00 and 18:00 hours. Maximum duration of stay is 8 hours. A tariff in the amount of 70% of the applicable room rate applies.
8. Housekeeping Service
Room cleaning shall be performed from 08:00 - 15:00 hours. If the Guest requires a specific time for room cleaning, please make arrangements at the Front Desk.
9. “Do not disturb " Button
All of our rooms are equipped with the “Do not disturb button”. By pressing the button, a red light on the outer side of the room door shall appear which signals to the Hotel personnel not to disturb the Guest at any time. When the “Do not disturb” sign is on, your room shall not be cleaned, however the housekeeping staff shall place a door hanger on your door to inform you how to seek housekeeping services/room cleaning when you are ready.
10. Luggage Storage
Subject to availability of the storage space, the Guest can store his/her luggage in the luggage room at the Guest's sole risk as to loss or damage from any cause. Luggage may not be stored for a period of over three days. Luggage may be stored for longer periods of times at a fee. Please check availability of storage space and tariffs with the Front Desk.
11.Facibilites
Spa, Sauna, Swimming pool, Fitness, Steam Room
OPEN 07.00 hours- 20.00 hours
12. Guest's Belongings
Guests are given a key card upon registration and are particularly requested to lock the door of their rooms when going out or going to bed. For the convenience of guests, safes are provided in the room to store any valuables. Additionally, a safety deposit box is available at the Front Desk. Guests are kindly requested to deposit all their valuables in the in-room safe or safety deposit box at the Front Desk.
RAK ELEGANT Hotel will not in any way whatsoever be responsible for any loss/or damage to the Guest's belongings from either the Hotel room or safe or any other part of the Hotel for any cause whatsoever, including theft.
13. Pets
Pets are not allowed inside the hotel.
14. Visitors
Guests may have visitors in their rooms which must be registered at the Front Desk. Visits are allowed until 23:00 hours. In case of extended visits after 23:00 hours, RAK ELEGNT Hotel will charge an additional fee of 500THB per room per night, as a supplement for the guest/visitor.
15.Jioner
We are a guest friendly hotel but if your accommodation is occupied with 2 persons, 3rd person as a temporary guest will cost 500Thb per night / per time and only 1 guest is allowed once at the time.
But if the room is only occupied for yourself guest will be allowed without fees but also allow once at the time
16. Hazardous Goods
Weapons, explosives, inflammable objects and materials or other dangerous chemicals or goods of hazardous nature are strictly prohibited on hotel premises.
The Guest shall be solely liable and responsible to RAK ELEGANT Hotel, other guests, invitees, visitors, and personnel for all loss financial or otherwise and damage that may be caused by such articles or as a result of the Guest’s own negligence and non-observance of such rules and instructions.
17. Fire Alarm
In case of fire alarm, please follow instructions from the evacuation plan attached from the inside of your main room door.
18. Damage to Property
Guests will be held responsible for any loss or damage to RAK ELEGANT Hotel property caused by themselves, their guests or any person for whom they are responsible.
In case of damage caused to the Hotel by the Guest, the Guest is due to cover the cost of all damage caused to the Hotel.
19. Guest Complaints
Guests shall address all their complaints at the Front Desk.
20. Hotel Management's Rights
It is agreed that the Guest will conduct him/herself in a respectable manner, not to provide any disturbances to other guests, and will not cause any nuisance or annoyance within the Hotel premises.
In case of breach of Hotel Rules and Management Policies by the Guest, the Hotel Management has the right to request any guest to vacate his/her room or other areas of the Hotel forthwith, without previous notice and without assigning any reason whatsoever, and the Guest shall be bound to vacate when requested to do so. In case of the default, the Hotel Management has the right to remove luggage and belongings from the room occupied by the Guest.
20. Government rules and regulations and application of laws
Guests are requested to observe, abide by, confirm to and be bound by all applicable acts and laws and Government rules and regulations of the THAILAND.
The Hotel Management reserves the right to add to, or alter or amend any of the above Terms, Conditions and Rules.
T H A N K Y O U